Roundpoint Mortgage Servicing

I would give 0 stars to RoundPoint Mortgage Servicing LLC if I could. This company, connected to Two Harbors and TH MSR Holdings LLC, deliberately set me up for foreclosure by misusing my escrow funds and excess payments to cover late fees, title costs, and appraisal fees, all while I was in forbearance.

They returned my payments, double-charged me for two insurance policies, and outright refused to correct their fraudulent escrow analysis on November 28, 2023. Their deceptive practices are a scam, demanding homeowners provide insurance funds while coercing them into unnecessary, unfair loan modifications without addressing the underlying errors.

They returned payments, intentionally pushed me into default, and filed for foreclosure despite my forbearance status. Avoid them at all costs - this company preys on homeowners with unethical and manipulative practices!

Hi my name is Lilik Antonyan the owner of 1314 N Sparks s burbank ca 91506! Im a 70 years old hardworking woman!

im very stressed to being very unfortunate situation after 12 months for beer plan which I really appreciate it. I get from my hardship. I just informed I dont have any options and every possible options was denied from underwriting. I dont know whats the reason I am working now part-time and I cant make a payment.

I try to make a payment in beginning of March 3, but it doesnt accept and they reject my payment so please could you please review again my mortgage loan and give me some solution to continue my mortgage. I am ready to pay my mortgage.

I am working part-time.! And I cant afford to continue my payment every month

Thank you respectfully Lilik Antonia

My loan number is201692****

Sorry I meant I do able to pay my mortgag thats mean I can afford to make my monthly payment

I paid my mortgage last month. Apparently, there was an internet connectivity issue when I submitted my payment.

Three days after the payment was made, I received an email stating my payment was late and that a late fee had been charged to my account. I logged back in and made the payment again.
As soon as I made the payment for the second time, I called customer service to inquire about having the late fee removed as a one-time courtesy. The agent told me that this happens occasionally and that he would issue a request to remove the late fee and that I would be notified once it was removed, which would be within five days. I never received communication about the request.
I logged in this month to pay, and the late fee was still on my account.

I called in to inquire once again. I was told by the representative this time that the request had been denied, and I wasn't sure why I wasn't notified. He also stated that RoundPoint no longer issues courtesy refunds for late fees because clients "have been missing their payments on purpose and calling in to have the fees removed."
It is very concerning that my mortgage is held by a company that obviously does not have any loyalty to its customers and, frankly, has zero customer service abilities. They won't even waive a fee for a once-in-a-lifetime mishap.

They must really need that $72.95!
I have also had issues receiving refunds after they double paid my insurance premium out of my escrow account. They just seem to want to hold on to my money so they can draw the interest on it.
Additionally, RoundPoint, unfortunately, like many other customer service representative groups, has outsourced its call center.

It is extremely difficult to understand their representatives through their thick accents.
I am very disappointed with this company, especially since I am forced into giving them my business with how mortgages are constantly being bought and sold. Hurry up and please sell my mortgage again!

My husband and I finished paying our home loan with Roundpoint and 3 days later they took another mortgage payment out of our checking account. We could not get anyone on the phone, and they have a pre-recorded message that states if you overpaid your mortgage we'll get back to you in 20 days.

The fact that they have to have a pre-recorded message for this means a. they don't want to talk to consumers and b. it is standard practice for them to take money that doesn't belong to them.

We have disputed the charge with our own bank, but our account is now restricted for 10 business days because of this.

Roundpoint removed money from our account without our authorization - that's robbery. If this had been an individual instead of a company, they'd be in jail.

I'm really disappointed to be a ToundPoint customer. I'd never suggest someone this terrible company.

We have a lot of problems with misapplied funds they did. Even if we tried to call their helpdesk or send them emails and requested to solve the issues they won't solve it at all. I have paid twice a month and for some reason, Round Point made the wrong decision and applied each payment in a different way. Each 1st payment is for the monthly mortgage payment and each 2nd they apply it to the Principal Payment.

As a result, I have had a few missed monthly payments which have been accumulating every month since we became RoundPoint customers.

So, I requested the RoundPoint customer help department to solve all the Misapplied Funds they did and recalculate my current balance.

Even I sent them a signed bi-weekly application form. And we have never received their response either an email or phone call just to confirm that everything is good, they see what the problem is, and they are doing their best to solve the problem and blah blah blah.

Instead of that I still have to call them every week and get absolutely useless conversations over the phone trying to fix misapplied funds and stop collecting debts on our balance. Now we know that RuondPoint is the most terrible mortgage company we have ever had.

I've been unable to access my account on line. Your system doesn't appear to recognize the information I've provided; several attempts have been made, using password(s) sent by Roundpoint.

I was successful in paying April mortgage by phone, but need help getting in to my account. For the record, I'm not a 'pissed customer' - I just want to be able to access my account electronically. I've tried calling for help, but 'not authorized' to use phone service. For the record, RoundPoint is a new service provider for my mortgage at 30341.

I travel quite often and don't want to take chance of missing any payments.

I need access to my account electronically and need help in doing so. Would appreciate assistance.